General and Non-Holiday Delivery Information
All floral orders will be directed to a professional local florist who can best create and deliver your selection.- Orders received before 1:00 PM, of recipient's local time, can be delivered the SAME day.
- Orders received after 1:00 PM, of recipient's local time, will be delivered the NEXT day.
- Orders received after 1:00 PM on Saturday, of recipient's local time, will be delivered on Monday.
A customer in California must place their order by 10:00 AM Pacific time to ensure delivery to a recipient in New York.
A customer in New York needs to place their order by 4:00 PM Eastern time to ensure same-day delivery to a recipient in California.
FLOWERS & PLANTS:
All floral and plant orders will be directed to a professional local florist who can best create and deliver your selection. Our selected florists will use only the freshest flowers in keeping with the "look and feel" of the specifications you listed in our Special Instructions section of the order. They may substitute of equal or greater value and if the florist is out of "red tulips", will substitute another color of tulips, not another red flower.
GIFT BASKETS:
All gift baskets can be delivered anywhere within the continental US and are shipped overnight or 2nd business day. Currently there is no direct ship delivery on Sunday or major holidays. Orders placed Monday through Friday before 1:00 pm EST will ship out the day the order is placed. Orders placed after 1:00 pm EST Monday through Friday will ship out the following business day. Orders placed on Saturday and Sunday will ship on Monday or the next available business day.
HOLIDAY DELIVERY INFORMATION
The nature of the floral business is one that is extremely time sensitive especially during major holiday periods. These holiday periods in the U.S. include Thanksgiving, Christmas, Valentine's Day, Easter, Administrative Professional's (formerly known as Secretary's) Week, and Mother's Day. While we offer our customers same day delivery on orders placed as late as 1:00 PM in the recipient's time zone on a regular non-holiday day, the high volume of orders we handle during holiday weeks may prevent us from guaranteeing same day delivery. During these holidays, we will ask you for flexible delivery dates (usually 2-3 days before the holiday) to ensure your orders are delivered on time for these important days. Please keep this in mind when placing your holiday orders. During these peak holiday periods, the volume of floral and gift orders being delivered by our fulfilling florists often causes us to "cut-off", thereby ceasing to accept any additional orders for guaranteed holiday delivery. We will do our best to fulfill your order, but there will be a point in time where florists simply can not design and deliver any more orders. We have the latest realistic "cut-offs" in the industry; and we will continue to do so on a holiday-by-holiday basis to ensure your 100% satisfaction.
International holidays vary by country; our customer service team will inform you immediately if your delivery date coincides with an international holiday.
Express Lane
Flowers
