800-222-8188 | |
hello@flowersonline.com | |
https://www.flowersonline.com/ |
Welcome to Flowers Online, your go-to destination for beautiful floral arrangements and gift baskets for every occasion. Whether you’re celebrating a birthday, expressing sympathy, or saying “I love you” we have the perfect arrangement to convey your message!
We are proud to partner with FTD and Teleflora to offer our customers access to a nationwide network of local florists. This allows us to provide same-day delivery, nationwide, for most orders, so you can rest assured that your gift will arrive on time and in perfect condition. From Philadelphia to Chicago to Los Angeles and every city and town in between, we’ve got you covered!
At Flowers Online, we are committed to your satisfaction. If for any reason you’re not completely happy with your purchase, please let us know and we’ll do everything we can to make it right. We take pride in our exceptional customer service and we want you to be a customer for life!
Our floral arrangements are designed by our team of experienced designers who are passionate about their craft. We offer unique designs that change seasonally to reflect the latest trends and in-season flowers. Whether you prefer classic roses or something more exotic, we have a wide variety of options to choose from.
We also offer gift baskets that are perfect for any occasion. From gourmet food baskets to spa gift sets, we have something for everyone on your gift list.
Thank you for choosing Flowers Online for your floral needs. We look forward to helping you celebrate life’s special moments.
*All times are in EST
We are closed during the following national holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day, and Christmas.
During the busy floral seasons of Thanksgiving, Christmas, Valentine's Day, and Mother's Day, we advise customers to place orders early to receive the best possible selection and service. We strongly recommend that customers place orders at least two days prior to each major holiday.
We accept orders on our website 24/7, and over the phone during our business hours.
Phone: 800-22-8188
Email: hello@flowersonline.com
Our standard delivery fees apply to orders for addresses anywhere in the U.S. or Canada. Please note that there may be additional charges for special time requests or rush deliveries. Also, for specific time requests, we will do our best to accommodate, but cannot guarantee exact times. Orders for delivery anywhere in the U.S. or Canada must be received before 11AM in the recipient's time zone to ensure same day deliveries. Orders received after 11AM will be delivered the following day. International orders (except to Canada) must be placed telephonically and generally require 48 hours for delivery. Please note that we cannot accept international orders online (except to Canada). Refund/Cancellation Policy To provide you with the best possible service, you can cancel your order at any time prior to delivery. However, if your order is en route or delivered, we will be unable to cancel the order. You can call us at 800-222-8188 anytime to cancel an order. We will try our best to accommodate your request as long as your request meets our cancellation policy.
To provide you with the best possible service, you can cancel your order at anytime prior to delivery. However, if your order is en route or delivered, we will be unable to cancel the order.
You can call us at 800-222-8188 anytime to cancel an order. We will try our best to accommodate your request as long as your request meets our cancellation policy.
ReturnsTo provide you with the best possible service, you can return your order for replacement or refund. Flowers & Perishable Products
Flowers & Perishable ProductsIf you are not fully satisfied with your gift, we will replace that product to your satisfaction. To receive the replacement product, please call us at 800-222-8188.
Speciality GiftsSpeciality gift items that are non-perishable may be returned for any reason, for a full refund (within 7 days of receipt of the item) provided the items are returned unopened with the original packing materials and documentation.
Please note that we can refund shipping fees only if the return is a result of our error. Otherwise, you will receive a full refund for the cost of the speciality gift item, but the original and return shipping fee will not be refunded. To return an item, please call us at 800-222-8188.
We'll notify you via e-mail of your refund once we have received and processed the returned gift item. You can expect a refund, in the same form of payment originally used for the purchase, within seven to fourteen days of our receiving your return.
Fresh Flowers: We are committed to delivering your floral arrangement on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the “look and feel” of the arrangement by considering the overall shape, size, style, and color combinations.
Balloons: Local hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.
Plants: For green and blooming plants, similar plants may be substituted of equal or greater value.
Gourmet Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary, to guarantee freshness and timely delivery.
This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.
If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.
When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our user's demographics and interests so that we can better understand and serve our users.
Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer so that you don't have to reenter the information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.
When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.
We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.
We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secure.
We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications.
We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control..
All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.
All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.
If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.
We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.
We welcome your questions and comments about this Privacy Statement.