How do you select the florist to best fill my order outside of your delivery area?
We are a member of FTD which is one of the major florist networks. Flowers Online best selects the fulfilling florist based upon capability and proximity. Capability means being able to fill the order to value at the appropriate price point and ensure timely delivery. Capability also includes that particular florist's specialties or product selections. For example, if plants are desired, a florist with a greenhouse may ensure a better plant gift. Selections are made from our nationwide database of affiliated florists, numbering around 52,000, which is updated monthly. At Flowers Online if a florist has historically shown excellent performance, they are preferentially placed for selection. Over the years we have accumulated this data and the major floral affiliations, such as FTD, assist us in continuing to refine our selections. The reverse is also true; we "flag" poor performers to ensure the utmost in customer satisfaction. Beyond ranking them, we attach ongoing notes about their problem resolution, uniqueness of product, or any information that might help us. In just a few keystrokes we are able to select the most appropriate florist for that order. Proximity means that, if the time between ordering and delivery is extremely short, we can choose the best qualified florist that is the closest to the location to best fill the order.

Can we have our order sent to our preferred florist?
YES; as long as your favorite florist is a among the 52,000 member florists in one of the major national affiliations consisting of FTD. [In order to be a member in one of these organizations, a florist must meet certain eligibility requirements.] Simply enter the name of your favorite florist in the Special Instructions.

Can I customize my order and describe what I would like my order to be?
YES; we have our customers get the "most for your money". But first, here's a little background on how our entire industry operates. Most all sites show a pretty picture of an arrangement with many different types of flowers. Ordering in the morning and getting exactly what you see for delivery that same afternoon is remote; that's not because florists don't wish to do it, but they just may not have that exact product available. Because over 95% of the country's florists are smaller operations, they just can't carry huge volumes of all the varied types of flowers that might be in that picture. They'll make a great gift with the freshest products they have and best make it according to your wishes. That's why we encourage our customers to add comments in our Special Instructions section to describe coloration and even types of products. Something like "use pinks & mauves, add a red rose, no carnations" directs your designer to make a quality product as close to your desires as possible.

How does my Personal Profile help me?
When you enter our site, the information you optionally add to your profile will be automatically placed in the order; this will allow you to minimize keystrokes and complete your order even faster. You will be given the chance to create a personal profile during the order process. More information...

How do I place an international order?
Local customs and product availability vary greatly from one country to another; our selections allow our international staff to best place your order. If you wish to place an international order now, close this window to return to the previous order page. From the order page you can click on the "International Order" tab.

Will I get a confirmation of my order?
YES; you will receive an email confirmation of your order.

What if I am not satisfied with the order that was sent?
All of us at Flowers Online simply, and completely, guarantee your 100% satisfaction! Just let us know with the Order Inquiry Form.

Don't see your FAQ?
If you don't see your FAQ, or have specific questions about your orders, Flowers Online can help. Just send an email message to Customer Service.